In the United States, riders are shown the cost of their ride in advance. The result? Riders feel confident taking trips when they have the information to make better decisions and drivers get more opportunities to earn.
Upfront prices are great for riders and drivers. Before booking a trip, riders are shown the price they’ll pay at the end of the ride. Riders then have the confidence to request more trips, generating more demand for drivers.
Because riders no longer have to guess at prices, they can avoid surprises, even when it’s surging, and make better choices about which ride is right for their needs. In the time it took you to read this, we provided more than 2,000 upfront prices to riders, helping them get on their way.
The rider upfront price may change if a rider adds stops, updates their destination, or the route changes significantly. When this happens, a rider’s final price is calculated based on the actual time and distance of the trip.
Many data points go into calculating an upfront price. It’s based on the estimated trip time and distance from origin to destination, as well as demand patterns for that route at that time. It also includes any applicable tolls, taxes, surcharges, and fees.
Upfront prices are based on a combination of estimates, and we are always working to improve our accuracy. Technical and data limitations, such as map accuracy, connectivity, traffic data, and GPS quality, can also affect the predictions.
Our upfront pricing system shows the rider price, route, and estimated time to destination. Drivers can see how their earnings are calculated here.
All information on this site pertains to US markets. Many of the features described here do not apply or are not available in markets outside of the US. Last updated November 28, 2018.